Privacy Policy

Effective Date: 25 November 2025

Legal/Operating Name: Harleen Dosanjh (sole proprietor, operating as “Reset Metabolic”)

Business Address: 21 Park St E, #1109, Mississauga, Ontario, L5G 0C2, Canada

Primary SMS Number (A2P): +1 (786) 796-4051

Voice/Forwarding Number: +1 (416) 557-2023

Website: https://resetmetabolic.com (opt-in page(s) such as https://resetmetabolic.com/business)

Reset Metabolic (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit forms, text or call us, or receive our services.

1) Information We Collect

• Contact details you submit: name, email, mobile number, city/province, and any information you type into forms or messages.

• Service & booking data: requested services, appointment dates/times, notes, purchases, and support communications.

• Marketing preferences: your opt-in/opt-out choices for SMS and email.

• Usage data & cookies: IP address, device/browser type, pages viewed, referring URLs, and analytics gathered via cookies, pixels, or similar technologies.

2) How We Use Information

• Provide, schedule, and manage services and appointments; send confirmations and reminders.

• If you opt in, send health education, program updates, and promotional offers from Reset Metabolic.

• Respond to inquiries and provide customer support.

• Improve our website, offerings, and security; perform analytics and troubleshooting.

• Comply with legal, regulatory, and tax obligations, and enforce our Terms.

3) SMS/Text Messaging Policy (A2P)

When you enter your mobile number and explicitly opt in on forms hosted on resetmetabolic.com (including pages such as /business), you consent to receive SMS/text messages from Reset Metabolic (Harleen Dosanjh) related to appointments, wellness updates, and promotions.

• Message frequency may vary.

• Standard message & data rates may apply.

• Reply STOP to unsubscribe at any time (you may also use STOP, END, CANCEL, UNSUBSCRIBE, or QUIT).

• Reply HELP for help or contact [email protected].

• Program messages originate from +1 (786) 796-4051; calls may forward to +1 (416) 557-2023.

• Consent is not a condition of purchase.

• Mobile carriers are not liable for delayed or undelivered messages.

4) Legal Bases (where applicable)

We process personal data based on your consent, to perform a contract (deliver requested services), for legitimate interests (e.g., improving services and protecting security), and to comply with legal obligations. Canadian residents may also be protected under PIPEDA and CASL.

5) Sharing of Information

We do not sell personal information. We may share limited data with:

• Service providers (scheduling, CRM, SMS/email platforms, payment processors, analytics) acting on our behalf under confidentiality.

• Authorities if required by law or to protect rights, safety, and security.

• A successor in a merger, acquisition, or other business transfer, subject to this Policy.

6) International Transfers

Some providers may process data outside Canada (including the U.S.). Your information may therefore be subject to foreign laws. We take reasonable steps to ensure appropriate safeguards are in place.

7) Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect information. We retain data only as long as necessary for the purposes above, to meet legal requirements, or until you request deletion (subject to lawful exceptions and backup limits).

8) Your Choices & Rights

• Access/Update/Delete: Email [email protected] to request access, correction, or deletion of personal information.

• Marketing opt-out: Reply STOP to any SMS; use the unsubscribe link in marketing emails; or contact us to update preferences.

• Canadian residents may have additional rights under applicable privacy laws; contact us to exercise them.

9) Cookies & Tracking

We use first- and third-party cookies and similar technologies for functionality and analytics. You can control cookies via your browser settings; some site features may not work correctly without them.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information. If a child provides personal information, contact us and we will remove it.

11) Third-Party Links

Our website may link to third-party sites or services. Their practices are governed by their own policies; we are not responsible for their content or privacy practices.

12) Changes to This Policy

We may update this Policy periodically. Changes will be posted here with a new Effective Date. Material updates will be highlighted where appropriate.

13) Contact Us

Questions about this Policy or your data?

Email [email protected] or text/call +1 (786) 796-4051 (calls may forward to +1 (416) 557-2023).

Reset Metabolic